Incredible Connection commissioned Ctrlroom to provide an integrated solution in Oct 2012, which allows for proactive engagement across all nominated social platforms as well as unlimited interaction and monitoring of posts, comments and feedback.
The social platforms are managed in-line with Incredible Connection’s tone, style and keeping in-line with their corporate identity. The nature of the outsourced environment ensures that customers are never left unanswered and keeps response times to a minimum.
Within the first 10 months of us managing their social media presence, Incredible Connection has watched their fans on Facebook grow on average by 26.7% per cent per month to date, and their Twitter followers grow on average by 10% per month to date. Over the same period, and in working closely with Incredible Connection’s Digital Management team, we have seen a significant increase in online sales.